Refund & Cancellation Policy
Effective Date: April 7, 2025
At Urvashi’s Mehandi, we aim to provide the best quality natural mehndi products and mehndi classes. Please read our refund and cancellation policy carefully before placing your order. Please note: Cash on Delivery (COD) is not available for any product or service on our website.
1. Product Orders (Henna Powder, Oils, Kits, Accessories)
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All product purchases are final.
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We do not offer returns, exchanges, or refunds once an order is placed and shipped.
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In case of a damaged or incorrect product, please contact us within 24 hours of delivery with photo/video proof. We will review and resolve the issue at our discretion.
2. Mehndi Classes (Online/Offline)
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Class bookings are non-refundable and non-transferable.
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Once enrolled, no cancellation or refund is allowed.
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In case of an unavoidable situation (e.g., health issue), batch rescheduling may be offered only once — subject to trainer approval and availability.
3. Cancellations
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Orders once placed cannot be cancelled by the customer.
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We reserve the right to cancel any order due to product unavailability or system errors. In such cases, full refund (if any amount is paid) will be initiated within 5–7 working days.
4. Mode of Refund (If applicable)
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Refunds, if approved (e.g., duplicate payment), will be credited via the original mode of payment only.
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We do not issue refunds as cash or manual transfers.
5. Contact Us
If you have questions related to this policy or wish to report a concern:
📞 +91 97240 49443
📧 urvashismehandi@gmail.com
📍 Ahmedabad, Gujarat, India